Guest Services – FAQ

• • Attended toilet facilities
    • Climate-controlled toilet facilities
    • Toilet facilities with infant care stations
    • Handicapped accessible toilet facilities
  • ATM machines
  • Well-lit parking lots
  • First aid stations & on-site medical area
  • Information booth
  • Child “No Name” ID tags
  • Lost & Found for personal items
  • Security booths staffed with state officials to manage lost children and other emergencies

FREQUENTLY ASKED QUESTIONS

CONTACT INFORMATION FOR THE FAIRGROUNDS

• Address:
  • NYCB Live, home of the Nassau Veterans Memorial Coliseum
    1255 Hempstead Turnpike, Uniondale, NY 11553
• Telephone: 516-408-1500
• Email: contact@empirestatefair.com

PET POLICY

• Pets are NOT allowed on the fairgrounds.  However, an exception is made for leashed, harnessed, and housebroken service animals. Please be advised NYCB Live and Empire State Fair reserve the right to exclude service animals which act in “out of control” manners.

CHILDREN WITH DISABILITIES

• Please have the parent(s) send an email to micheletee@stfair.com and mkelly@statefairgroup.com, BRIEFLY describing their child’s special need. They will receive a reply within 24 hours.

CREDIT/DEBIT CARDS/ATMs

• Universally accepted credit/debit cards – MasterCard & Visa
• Credit/Debit cards may be used to purchase admission tickets
• Some food and other vendors accept credit cards
• ATMs are available around the fairgrounds

DISCOUNTS

• See Bargain Nights for discount information
• NO military or senior discounts are available.

ENTERTAINMENT SCHEDULE

• Visit Entertainment Schedule and Free Shows section for details about our FREE live entertainment
  

FIREWORKS

• Empire State Fair does not have fireworks shows

FOOD OR WATER ALLOWED FROM OUTSIDE

• NO outside food or liquids are allowed on the fairgrounds

LOST & FOUND

• All items turned into the Fair Office(s) DURING the Fair will be held in the Will Call Trailer adjacent to the Main Entrance (408.1500 Fair Office)
• Any items remaining AFTER the Fair will be sent to NYCB Live’s Guest Center. They ask that you send and email to lostandfound@bse.nassaucoliseum.com with a brief description of the lost item and the date you lost it.

PARKING

• Available on lots surrounding NYCB Live and adjacent to Fairgrounds
• $5 per carload
• Handicapped parking is near the Fairgrounds Main Entrance and other designated areas – look for signage or ask a parking attendant

PUBLIC TRANSPORTATION

• Take the Long Island Rail Road to the Hempstead train station, walk one (1) block to the Hempstead Bus Terminal. Take either the N70, N71, or N72 bus, which will drop you off on Hempstead Turnpike opposite NYCB Live, or take the LIRR to Westbury train station and secure a taxi or car service.

RAIN POLICY

• There are NO WEATHER REFUNDS. If there is a severe storm or lightening the fair will close but reopen when it passes.

STROLLERS/WHEELCHAIRS

• The Fairgrounds are stroller and wheelchair friendly